Chloris apžvelgė autoriaus Marshall B. Rosenberg knygą Nonviolent Communication
An essential reading for every human being
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Did you know most conflicts are caused by not properly communicating every side's needs? Perhaps not even knowing what your needs really are!
This book lays out simple procedures to change the status quo. It teaches you to find the needs, and express them in a way that isn't threatening to the other side. You will also learn how to deal with people who aren't willing to hear you by using empathy (probably the most surprising procedure in the book).
The author dedicated his life to this and it shows. An extremely high-value book. Get it.